Delivery Policy
1. Overview
At KIYORA ATELIER, we value providing our customers with a smooth and transparent global shopping experience.
This policy outlines the details of order processing, shipping, and tracking, as well as important information for international customers.
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2. Order Processing and Delivery Time
Estimated time from order to delivery is as follows:
・Order Processing: 1-3 business days
・Delivery Time: 5-12 business days after shipment
・Tracking Information: Provided within 24-72 hours after shipment
※Processing may take longer during peak seasons such as sales periods and holidays.
※Delivery times may vary depending on the region and customs procedures.
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3. Shipping Origin and Carriers
All orders are shipped from our logistics center in China.
Depending on the region, we use reliable shipping carriers to ensure safe and prompt delivery.
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4. Customs Duties and Import Taxes
For international shipments, customs duties, import taxes, and Value Added Tax (VAT) may apply.
These costs are not included in the product price and are the customer's responsibility.
We cannot control or predict these charges.
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5. Shipping Fees
We offer free shipping service in many regions.
※Conditions may vary in some regions.
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6. How to Order
Click "Add to Cart" on the desired product page.
After confirming the product details, select "Proceed to Checkout."
Enter your shipping information accurately, confirm the shipping details, and then proceed to payment.
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7. Payment Methods and Security
The following secure payment methods are available:
・Credit Card (Visa / Mastercard / Maestro)
・Other supported payment methods
All transactions are protected by SSL encryption.
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8. Shipping System and Sustainability
To reduce our environmental impact, we adopt a system of consolidating a certain number of orders for shipment.
This enables efficient and sustainable delivery.
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9. Order Tracking
We will send tracking information by email within 24-72 hours after shipment.
You can check the delivery status on the Track & Trace page.
※Information reflection may be delayed during busy periods.
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10. Shipping Restrictions
While we ship to countries worldwide, there may be shipping restrictions in some regions.
In such cases, we will promptly contact you and issue a full refund.
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11. Lost, Delayed, or Damaged Items
If your delivery is delayed, lost, or damaged, please contact us within 14 days of the estimated arrival date.
We will reship or refund as appropriate, depending on the situation.
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12. Returns and Refunds
If you wish to return an item, please refer to our return and refund policy.
It provides detailed information on return conditions and procedures.